The one and only time I have used geek squad resulted in me wanting to strangle the little bastard using the stupid tie he was wearing. I wanted to increase the RAM on my computer and didn't feel like doing any of the work (not that I'm lazy or anything!). So captain skippy the geek squad wonder kid comes over, looks at my computer, and tells me what type of memory to get. So off I go to get the memory and return like a good little fido who just fetched the bone. I now had to wait about a half hour before I was even near the counter again because a rain of idiots who had showered down on the place. I finally am the next person that skippy (who is the only one working during peak retail hours) can take after the person he is helping. Just looking at this person took 5 points off my IQ and 20 minutes of my life away because Skippy couldn't explain things in a simple manner that this person could get. Finally I get to him after the dunce leaves and he says he'll install it and to be back in 10 minutes. So I come back in 10 minutes, no line but there is a look on his face. He tells me that the RAM he told me to get was the wrong type and to go get another type. Okay, he's skippy the wonder kid but he's entitled to a mistake after dealing with the rush of little yellow bus occupants. I return and this time I sit and watch him do it, there is no way this piece of RAM I just bought was going to fit in there. Sure enough he messed up and tried putting the RAM I bought the original time in another person's computer. Try explaining this story without coming across as pissed off to the guy at the service desk to get your refund...So, yea, geek squad kind of ruined a good friday evening of drinking for me.