The City Of Los Angeles Vs. Time Warner Cable
Seems Time Warner can't catch a break. After their Homotron-designated "ridiculous" tiered pricing fiasco, the company now faces a lawsuit from the state of California for lying to Los Angeles subscribers and providing shoddy customer service.
The suit, brought by L.A. City Attorney Rocky Delgadillo, accuses the monster corporation of many things, including but not limited to:
- Claiming prices wouldn't escalate after engulfing Adelphia Communications in 2006, but snipping channels so customers would have to pay extra to receive the service they originally had.
- Providing service "that was so intermittent and inferior in quality that it was not much better than no service at all."
- Violating L.A.'s 24-hour limit for repairing reported problems.
Interestingly, the city seeks $2,500 per complaint and $5,000 per complaint for elderly and/or handicapped individuals. I've never heard of that kind of policy before.
Naturally, Time Warner says no no no, we didn't do this, blah blah blah. I expect Average Joe will win this one.
[L.A. Times via Mediabistro]
NeonMadman
Posted to In the News on 6 June 2008
· Comments (1)
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This is absolutely great. I worked for Time Warner Cable in Blue Ash, Ohio. They provide the exact same serivce to the Adelphia area there. I used to complain that technicians were installing customer's with sub-standard equipment and refused to repair even after the install failed. Customers would be without phone service up to 3 days after they had installed the equipment and supposely the services. I was terminated for being truthful to the customers about what was going on. I actually hope that this catches on across the US and Timer Warner Cable pays for their mistreatment of customers.